Refund policy

We want you to love everything from All Goodies. If something isn't right, here's how we can help.

No returns for hygiene reasons
Because our products are personal care and household cleaning items, we're unable to accept returns or exchanges for change of mind. Please check your order carefully before checkout.

Damaged, faulty or wrong items
If your order arrives damaged, leaking or faulty, or you received the wrong item, contact us within 3 days of delivery with your order number and a photo of the item and packaging. We'll send a replacement or give a full refund, including shipping. If we need the item back, we'll cover the return shipping.

Refunds
Approved refunds go back to your original payment method within 7 business days. For FPS or PayMe orders, we'll refund the account you paid from.

Questions? Email support@allgoodies.com.hk with your order number.